Published
March 1, 2026
Updated
July 29, 2026
The $9.95 million Gen Digital settlement covers certain prerecorded calls about LifeLock or Norton accounts; final approval was granted July 14, 2026.
Current Status
Claims closed April 13, 2026, and the court granted final approval July 14, 2026. The official FAQ says approved payments are due after the judgment becomes final, subject to any appeal or necessary processing time. No payment-issuance notice is posted.StatusFinal Approval Granted — Payments Pending
Claim DeadlineApril 13, 2026 (Passed)
BenefitEstimated $200–$625, subject to final participation
Proof RequiredClaim form; call evidence required without a mailed notice
What Was This Case About?
The plaintiff alleged that Gen Digital violated the Telephone Consumer Protection Act by using artificial or prerecorded voices for calls about LifeLock or Norton accounts to people who were not customers. Gen denied the allegations and denied violating the TCPA.Who Was Included?
The class covered certain people who received qualifying cellular calls from February 19, 2021 through October 30, 2025 about a LifeLock or Norton account they did not have.How Will Payments Be Calculated?
The net settlement fund is divided equally among valid claimants after approved deductions. The administrator estimated payments of $200 to $625, but the final amount depends on participation and approved costs.Official Information
Review current notices and documents on the Jackson IVR Settlement website.
Settlement Amount
$9,950,000
Case Title
Michelle Jackson v. Gen Digital Inc.
Case Number
2:25-cv-00535-MTL
Court
U.S. District Court, District of Arizona
Current Milestone
Final approval granted July 14, 2026
Official Website
Jackson IVR Settlement
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