By Steve Levine
Published: May 12, 2026
Status
Claims Open
Claim Deadline
July 13, 2026
final fairness hearing August 5, 2026 at 8:30 a.m. ET by Zoom webinar
Cash Payment
$18 per Valid Claim
flat amount via PayPal, Venmo, or Zelle · paper check option (expires 180 days)
Proof Required
Yes (Class Member ID from Email Notice)
no purchase receipts needed · WISP's records establish qualifying purchase
What Is the WISP hellowisp.com Privacy Settlement About?
Did you buy something from hellowisp.com between February 2018 and September 2025? You may be eligible for an $18 cash payment from a class action settlement that alleges WISP shared its customers' personal information with Meta and other third parties through website tracking technologies. The claim deadline is July 13, 2026, and the final approval hearing is August 5, 2026.The WISP class action lawsuit, captioned Sophin v. WISP, Inc., Case No. CACE26001543, is pending in the Circuit Court of the Seventeenth Judicial Circuit for Broward County, Florida, before Judge Fabienne Fahnestock. Named plaintiff Annette Sophin alleges that WISP installed the Meta Pixel and other tracking, analytics, and advertising technologies on hellowisp.com that transmitted customers' personally identifiable information (PII) to Meta and other third parties without consent.
WISP denies any wrongdoing and is settling without admitting liability. The Settlement Administrator is Kroll Settlement Administration LLC, and the official Settlement Website is at wispclasssettlement.com.
30-Second Self-Test: Do I Qualify for the WISP Settlement?
If you can answer yes to the question below, you are likely a Settlement Class Member.• Are you a living U.S. citizen who purchased any product on hellowisp.com on any day between February 1, 2018 and September 9, 2025? If yes, you are within the Settlement Class. WISP's own records identify class members, and the Settlement Administrator emailed Class Member ID notices to identified class members.
If you answered yes and received a Class Member ID notice by email, head to the official Settlement Website to file your claim before July 13, 2026. If you answered yes but did not receive a notice, you can contact the Settlement Administrator through the Settlement Website to verify your identity and obtain your Class Member ID.
What Is WISP / hellowisp.com? (A Common Question)
WISP, Inc. operates hellowisp.com, a women's sexual and reproductive telehealth platform. Founded in 2018 and based in New York, WISP describes itself as the largest pure-play women's telehealth company in the United States. The platform is available in all 50 states and uses an asynchronous online care model rather than traditional in-person appointments.WISP offers prescription and over-the-counter treatments for a range of women's health conditions, including UTIs, vaginal and yeast infections, herpes outbreaks, birth control, STD prevention and treatment, pregnancy prevention, fertility, perimenopause and menopause, and PCOS, plus at-home testing kits. Prescriptions are available for same-day pharmacy pickup or discreet home delivery. WISP was named a Fast Company Most Innovative Company in 2023.
How Many People Are Part of the WISP Settlement?
The Settlement Notice does not state an exact class size, but WISP has publicly disclosed milestones that give a sense of the scale of the user base over the class period.• August 2024: WISP announced it had surpassed 1 million patients served nationwide
• January 2026: WISP reported 1.8 million patients served nationwide (in the context of its acquisition of TBD Health)
The class period runs from February 1, 2018 (around WISP's founding) through September 9, 2025. Within that window, the eligible class is U.S. citizens who purchased a product on hellowisp.com. The exact class size will be confirmed by the Settlement Administrator's notice administration filings on the case docket; class size is likely in the range of hundreds of thousands to over one million purchasers, depending on how purchasing customers (vs. total platform users) are counted in WISP's records.
What Is the Meta Pixel and What Did WISP Allegedly Do?
The Meta Pixel is a snippet of JavaScript code that thousands of websites embed to track visitor behavior. When the Pixel fires, it transmits data about what the visitor is doing (which pages they view, which products they add to cart, which purchases they complete, sometimes individual form-field entries) to Meta (the parent company of Facebook and Instagram). Meta uses that data for ad targeting, ad attribution, and audience-building. The Pixel can also fire alongside other third-party trackers used for analytics or advertising.The Sophin lawsuit alleges that WISP installed the Meta Pixel and other tracking technologies on hellowisp.com and that those technologies transmitted customers' personally identifiable information to Meta and other third parties without consent. The legal claims include:
• Florida Security of Communications Act, Fla. Stat. Section 934.03, et seq. — Florida's two-party-consent wiretap statute
• California Invasion of Privacy Act, Cal. Penal Code Section 631(a) (CIPA) — California's wiretap statute, frequently used in Meta Pixel cases
• Common law negligence
• Electronic Communications Privacy Act, 18 U.S.C. Section 2511(1) — the federal wiretap act
Healthcare website Meta Pixel cases have produced a wave of class action litigation over the past several years. Many cases have settled out of court, often for similar low-flat-amount cash payments to class members. WISP denies any wrongdoing, and the court has not decided whether the conduct violated any law.
Do I Need Proof of Purchase to File a WISP Claim?
Yes, but the bar is straightforward. The proof requirement is your unique Class Member ID, which the Settlement Administrator emailed to identified class members using WISP's own customer records. Here is how it works in practice.• Class Member ID required. The Class Member ID is your proof of eligibility. It appears in the email notice you received from the Settlement Administrator. Without it, you cannot file the online claim form.
• No purchase receipts required. You do not need to produce hellowisp order confirmations, credit card statements, or other purchase documentation. WISP's own records establish the qualifying purchase.
• If you lost your notice or did not receive one but believe you are a class member, the official Settlement Website provides a way to verify your identity and obtain your Class Member ID. The Settlement Administrator can look up your record using your name and email or other identifying information.
How Much Will I Get? The Flat $18 Payment
Each Settlement Class Member who files a valid claim receives an $18.00 cash payment. This is a flat amount per claimant, not a pro rata distribution. Some things to know:• The $18 is the same regardless of how much you spent. A customer who bought a single $20 product receives the same $18 as one who placed many orders totaling thousands of dollars.
• Electronic payment is the default. Payment is made by PayPal, Venmo, or Zelle.
• Paper check option available. Class members who cannot or do not wish to receive electronic payment may elect a paper check. Checks expire and become void 180 days after they are issued, so deposit them promptly if you receive one.
• The Defendant pays administration costs separately. Notice and settlement administration costs are paid by WISP outside the per-claimant payment, so the $18 amount does not get reduced by administration overhead.
Class Counsel may request up to $1,500,000 in attorneys' fees, costs, and expenses, and Class Representative Annette Sophin may seek a service award of up to $5,000. The Court will decide the final amounts at the Final Approval Hearing. Both Class Counsel fees and the service award are paid by WISP separately from the per-claimant cash payments.
How to File a WISP Settlement Claim
Two methods are available, both with the same July 13, 2026 deadline.Method 1: Online. Visit wispclasssettlement.com and click "Submit a Claim." Enter the unique Class Member ID from your email notice. Confirm your contact information and select your preferred electronic payment method (PayPal, Venmo, or Zelle), or elect a paper check. Online submissions must be completed by 11:59 p.m. Eastern Time on July 13, 2026.
Method 2: U.S. Mail. The official Settlement Website provides a printable claim form. Complete the form with your Class Member ID, contact information, and payment preference, then mail it to the Settlement Administrator at the address printed on the form. Mailed claims must be postmarked by July 13, 2026.
Before you file, gather: your Class Member ID from the email notice, the email address WISP has on file for you, and the electronic payment account information for the PayPal, Venmo, or Zelle account you want the payment sent to.
Key WISP Settlement Deadlines
• Submit a claim by: Monday, July 13, 2026 (online by 11:59 p.m. ET, or postmarked by mail)
• Opt out of the settlement by: Monday, July 13, 2026
• Object to the settlement by: Monday, July 13, 2026
• Final Approval Hearing: Wednesday, August 5, 2026 at 8:30 a.m. Eastern Time, by Zoom webinar, before Judge Fabienne Fahnestock
• Class period covered: February 1, 2018 through September 9, 2025
The hearing may be postponed without further notice, so class members planning to attend should check the official Settlement Website for the current hearing date.
When Will I Get My WISP Settlement Payment?
Payment timing depends on the Court's final approval and any appeals.• Final Approval Hearing: August 5, 2026 at 8:30 a.m. ET by Zoom webinar. The Court considers whether the settlement is fair, reasonable, and adequate.
• Settlement becomes final: after the Court enters final approval and any appeal period passes without an appeal.
• Payment distribution: typically begins several weeks to several months after the settlement becomes final.
• Best case (no appeals): first payments could reach class members in late 2026 or early 2027.
• If appeals are filed: distribution can be delayed by 12 to 36 months.
Class members who choose electronic payment (PayPal, Venmo, or Zelle) typically receive payment faster than those who choose a paper check. Paper checks expire and become void 180 days after they are issued, so deposit promptly if you select a check.
What Happens If I Do Nothing?
If you do nothing, you will not receive any settlement benefits, and you will give up your right to sue, continue to sue, or be part of any other lawsuit against WISP relating to the privacy claims this settlement resolves. There is no automatic payment for inaction; class members must file a claim to receive the $18.For class members who qualify, filing takes only a few minutes online with the Class Member ID from the email notice. The trade-off for the $18 cash payment is releasing your claims against WISP for the Meta Pixel and tracking-technology allegations in this case.
How to Opt Out or Object to the Settlement
Class members who do not want to be bound by the settlement have two alternatives, both with the same July 13, 2026 deadline.Opting out (excluding yourself). Opt-out means receiving no settlement benefits but preserving the right to file your own lawsuit against WISP over the privacy claims. Opt-out requests must be in writing, postmarked by July 13, 2026, and mailed to the Settlement Administrator at the address printed in the Settlement Notice. Your written request must include your name, address, signature, the case name and number, and a clear statement that you wish to be excluded.
Objecting. Objection means staying in the class (and remaining eligible for the $18) but asking the Court to reject or modify the settlement. Written objections must be filed with the Court and copies mailed to Class Counsel and Defendant's Counsel at the addresses printed in the Settlement Notice, all postmarked by July 13, 2026. Objections must include your name, address, the basis for your class membership, the reasons for your objection with any supporting evidence or legal argument, the name and contact information of any attorneys helping with your objection, your signature, and a statement of whether you intend to appear at the Final Approval Hearing. If you have previously objected to other class action settlements where you or your attorney received payment in exchange for dismissing the objection, you must disclose those prior cases.
Watch Out for Settlement Scams
With any class action settlement involving sensitive health-related purchases, extra discretion may be valuable. A few common-sense guidelines:• Use the official Settlement Website only: wispclasssettlement.com. Bookmark it. Be cautious of any email or text linking to a "WISP Settlement" page from a different domain.
• Never pay a fee. Legitimate class action settlements never require an activation fee, release fee, or tax payment to release benefits.
• Consider electronic payment over a paper check. Because WISP purchases involve sensitive health categories, class members concerned about household mail privacy may prefer the PayPal, Venmo, or Zelle option rather than a paper check arriving at a shared mailing address.
• Be skeptical of requests for excessive personal information. The Settlement Administrator only needs your Class Member ID and basic contact and payment information; be skeptical of any request for full Social Security Numbers, banking credentials, or medical history.
Other Active Website Privacy & Meta Pixel Settlements
Meta Pixel and website tracking class action settlements have been one of the most active categories of consumer privacy litigation over the past several years, involving healthcare sites, retailers, video streaming services, tax-prep platforms, and many other categories of websites. Cases typically rely on state wiretap laws (notably the California Invasion of Privacy Act, Florida Security of Communications Act, and Pennsylvania Wiretapping and Electronic Surveillance Control Act), the federal Electronic Communications Privacy Act, the Video Privacy Protection Act, and the Health Insurance Portability and Accountability Act (HIPAA) where covered health information is involved.Class membership in one privacy case does not affect eligibility for any other unrelated settlement. Many internet users qualify for multiple privacy settlements each year.
Other related OCA coverage:
• OCA database of open class action settlements — complete list of active consumer cases
• Latest class action news and updates
• Active class action investigations
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Claim Form Website: WispClassSettlement.com
Submit Claim
Frequently Asked Questions About the WISP Settlement
Who qualifies for the WISP hellowisp.com privacy settlement?
Living U.S. citizens who purchased a product on hellowisp.com at any time between February 1, 2018 and September 9, 2025 qualify as Settlement Class Members.
How much will I get from the WISP settlement?
Each valid claim receives a flat $18.00 cash payment, paid by PayPal, Venmo, or Zelle (or paper check on request).
What is WISP / hellowisp.com?
WISP, Inc. operates hellowisp.com, the largest pure-play women's sexual and reproductive telehealth platform in the United States, founded in 2018 and serving approximately 1.8 million patients across all 50 states as of early 2026.
How many people are part of the WISP settlement?
The Settlement Notice does not state an exact class size. WISP reported 1 million patients by August 2024 and 1.8 million by January 2026, with the class period running from February 2018 through September 2025. Class size is likely in the range of hundreds of thousands to over one million U.S.-citizen purchasers.
What is the Meta Pixel and what did WISP allegedly do?
The Meta Pixel is JavaScript code that websites embed to track visitor behavior and send that data to Meta for advertising and analytics. The Sophin lawsuit alleges WISP installed the Meta Pixel and other tracking technologies on hellowisp.com and that those technologies transmitted customers' personal information to Meta and other third parties without consent.
Do I need proof to file a WISP claim?
Yes. You must provide the unique Class Member ID from the email notice the Settlement Administrator sent you. You do not need purchase receipts; WISP's own records establish the qualifying purchase.
What is the claim deadline?
All claims must be submitted online by 11:59 p.m. ET on July 13, 2026, or postmarked by mail by July 13, 2026.
When will I get paid?
If the Court grants final approval at the August 5, 2026 hearing and no appeals are filed, payments typically begin several weeks to several months later. Electronic payments arrive faster than paper checks. Appeals can delay distribution by 12 to 36 months.
Official Settlement Notice
Sources
• Official Settlement Website: WispClassSettlement.com• Sophin v. WISP, Inc., Case No. CACE26001543, Circuit Court of the Seventeenth Judicial Circuit, Broward County, Florida, Hon. Fabienne Fahnestock presiding
• Notice of Proposed Class Action Settlement
• Class Counsel: Jeff Ostrow, Kopelowitz Ostrow P.A.
• Defendant's Counsel: Jay L. Pomerantz, Fenwick & West LLP
• Settlement Administrator: Kroll Settlement Administration LLC
• Wisp Surpasses One Million Patients Served (BusinessWire, August 2024)
• Wisp Acquires TBD Health (BusinessWire, January 2026) — reporting 1.8 million patients
• WISP Official About Page
Filing Class Action Settlement Claims
Please submit only truthful information through the Settlement Website. False or fraudulent submissions can be rejected and may lead to penalties. The official Settlement Website is the authoritative source for benefit amounts, deadlines, and payment instructions. If you are not sure whether you qualify, contact the Settlement Administrator (Kroll Settlement Administration LLC) through the Settlement Website. OpenClassActions.com is a consumer news site and is not the Settlement Administrator or a law firm, and we do not process or decide claims.
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Submit Claim| WISP Privacy Settlement Snapshot | |
| Status | Open — Filing Claims Now |
|---|---|
| Cash Payment | $18.00 flat per valid claim |
| Payment Method | Electronic (PayPal, Venmo, or Zelle) or paper check on request (expires 180 days) |
| Class Period | February 1, 2018 through September 9, 2025 |
| Who Is Eligible | Living U.S. citizens who purchased a product on hellowisp.com during the class period |
| Class Size | Not specifically stated in the Notice; WISP reported 1.0M patients by August 2024 and 1.8M by January 2026 |
| Claim Deadline | Monday, July 13, 2026 (online by 11:59 p.m. ET; mailed claims postmarked by same date) |
| Opt Out Deadline | Monday, July 13, 2026 |
| Object Deadline | Monday, July 13, 2026 |
| Final Approval Hearing | Wednesday, August 5, 2026 at 8:30 a.m. Eastern Time, via Zoom webinar |
| Proof Required to File? | Yes — unique Class Member ID from the email Notice (no purchase receipts required) |
| Lost Your Notice? | Use the verify-your-identity option on the official Settlement Website to request your Class Member ID |
| Case Title | Sophin v. WISP, Inc. |
| Case Number | CACE26001543 |
| Court | Circuit Court of the Seventeenth Judicial Circuit, Broward County, Florida |
| Judge | Hon. Fabienne Fahnestock |
| Defendant | WISP, Inc. (operator of hellowisp.com; largest U.S. women's telehealth platform; founded 2018) |
| Class Representative | Annette Sophin |
| Class Counsel | Jeff Ostrow, Kopelowitz Ostrow P.A. |
| Defendant's Counsel | Jay L. Pomerantz, Fenwick & West LLP |
| Settlement Administrator | Kroll Settlement Administration LLC |
| Legal Claims | Florida Security of Communications Act (Section 934.03); California Invasion of Privacy Act (Section 631(a) CIPA); common law negligence; federal Electronic Communications Privacy Act (Section 2511(1)) |
| Allegations | WISP allegedly installed Meta Pixel and other tracking technologies on hellowisp.com that transmitted customers' personally identifiable information to Meta and other third parties without consent |
| Attorneys' Fees Cap | Up to $1,500,000 (paid by WISP, not from per-claimant payments) |
| Service Award Cap | Up to $5,000 to Annette Sophin |
| Category | Website Privacy / Meta Pixel / Wiretap / Healthcare Privacy |
| Official Website | WISP Class Settlement |