Kao Ultra Healing Moisturizer Recall (Expired)

Photo Credit: Unsplash | Updated: March 30, 2026

Status: Expired — This Recall Has Been Terminated by the FDA

Estimated Payout: No Longer Available

Proof required: N/A

What Was This Recall About?

In March 2022, Kao USA Inc., an American company based in Cincinnati which markets and produces skin care products, asked consumers to check their Jergens Ultra Healing Moisturizer 3 oz and 10 oz products to determine if they were part of a voluntary recall. The FDA has since terminated this recall. Below is a summary of what happened for informational purposes.

Select units of Jergens Ultra Healing Moisturizer may contain Pluralibacter gergoviae, a bacteria which is typically not dangerous to consumers. However, certain people with medical conditions or certain immune deficiencies can be susceptible. Kao USA is urging consumers to send products back to them, or to provide them with information related to the purchase.

Investigation to conclude the dangers are still ongoing, but Kao has taken these precautionary measure to recall potentially dangerous products before they know for sure whether these products can cause harm to consumers.

How Do I Qualify?

If you purchased any of the following Kao lotion products, you can contact Kao USA via email or phone (see information below). Lot codes can be found on the back of the bottle in black font:

For 3 Ounce bottles, if you had one of the affected lot codes:

• ZU712851
• ZU712911
• ZU712861
• ZU72285
• ZU712871
• ZU722881
• ZU722861
• ZU722871

For 10 Ounce bottles, if you had one of the affected lot codes:

• ZU722741
• ZU732791
• ZU722771
• ZU732801
• ZU722781
• ZU732811
• ZU732781
• ZU732821

How Much Could You Get?

At the time the recall was active, the rebate value varied depending on the product and amount of products claimed. Consumers could claim up to 3 products without proof of purchase. This recall has since been terminated by the FDA and claims are no longer accepted.

How Do I Find Class Action Settlements?

Find all the latest class actions you can qualify for by getting notified of new lawsuits as soon as they are open to claims:

How do I File a Claim?

Anyone who purchased a product that was from a recalled lot number (see above) should call the Kao USA Inc. Consumer Care Center to receive a free product coupon at the following number: 1.800.742.8798 or by sending an email to at the following email address: consumer@kao.com. Kao's Hours of operation are from Monday - Friday, 9AM - 5PM US Eastern Time. A postage paid label and plastic bag can be sent to consumers via mail to return the product upon request.

Any serious or adverse events with the use of this product should be submitted in a report directly to the FDA. You can either submit a form via the FDA's MedWatch Program, or by mailing or calling directly via: 1-800-332-1088. You can also call this FDA official phone number in order to request a reporting form, then complete and return to the address on the pre-addressed form. Alternatively, download the report here to mail it to the FDA.

FDA Report Site: www.fda.gov

Submit A Report Here